Privacy Policy
PRIVACY POLICY
KAMBUDZI (PTY) LTD
(Registration number 2020/110108/07)
This policy outlines the basis on which Kambudzi (Pty) Ltd (hereafter “Kambudzi”), collects personal data from you and how we process such data in accordance with the requirements of the Protection of Personal Information Act, No 4 of 2013.
In conformity with the Protection of Personal Information Act (POPIA), the European Union General Data Protection Regulation (GDPR), and the privacy legislation of the countries in which Kambudzi operates, Kambudzi is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently.
Our policies will be updated from time-to-time. Please refer back regularly to keep yourself abreast of any changes.
By visiting our website, www.kambudzi.com, or using our services from time to time, you accept and consent to the practices set out below.
1. COLLECTION OF INFORMATION
When you use our services, we collect information that helps us deliver the service you have chosen and improve your experience. For the purposes outlined in Clause 2, we may collect and process the following information about you:
1.1. We collect information directly from you where you provide us with your personal details in the following instances:
1.1.1. when you register for an account with us on our website;
1.1.2. when you report any problem to us;
1.1.3. when you use certain features on our website;
1.1.4. when you request any support from us; or
1.1.5. when you complete any survey or questionnaire we send you.
Where possible, we will inform you what information you are required to provide to us and what information is optional.
1.2. Information we collect automatically when you visit our website or use our services:
1.2.1. technical information including the Internet protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
1.2.2. details of any transactions, purchases and payments you made; and
1.2.3. information about your visit including full Uniform Resource Locators (URLs), clickstream to, through and from our website (including date and time), services viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page.
1.3. We only retain personal data for as long as necessary. Data may be archived as long as the purpose for which the data was used still exists.
1.4. We do not track or collect sensitive information about you such as race, religion, ethnicity or political opinions.
1.5. We respect confidential information which your business is hinged upon, and therefore you will own the information created or stored by you.
2. USES MADE OF THE INFORMATION
2.1. We primarily use your information for the purpose of delivering services you have chosen and to personalise our interactions with you. We use information held about you for the following purposes:
2.1.1. providing, improving and developing our services;
2.1.2. researching, designing and launching new features and services;
2.1.3. presenting content and information on our website in the most effective manner for you;
2.1.4. providing alerts, updates, materials or information about our services;
2.1.5. sending administrative messages about your account, reminders, service changes or policy updates;
2.1.6. managing customer service queries and complaints;
2.1.7. responding to legal proceedings or seeking professional advice;
2.1.8. direct marketing purposes;
2.1.9. communicating with you and responding to your questions; and
2.1.10. purposes directly related or incidental to the above.
2.2. Direct Marketing
We may use your personal data in direct marketing. This includes offering or advertising products or services by sending relevant information directly to you.
2.2.1. The personal data used for marketing are those you provide to us.
2.2.2. Marketing communication may be sent via email, in-app messages or phone calls.
2.2.3. You may opt out at any time by emailing compliance@kambudzi.com.
2.3. In certain cases we may use your information to further legitimate interests such as:
2.3.1. improving customer experience;
2.3.2. detecting and reducing fraudulent activity;
2.3.3. complying with legal and regulatory obligations.
3. DISCLOSURE OF YOUR INFORMATION
We will keep your personal data confidential but may provide information to:
3.1.1. personnel, agents, advisers, auditors, contractors, financial institutions and service providers connected to our operations;
3.1.2. persons under a duty of confidentiality to us; and
3.1.3. persons to whom disclosure is required under applicable laws and regulations.
4. COOKIES
4.1. We use cookies to distinguish you from other users of our website.
4.2. A cookie is a small file stored on your browser or computer.
4.3. You can block cookies through your browser settings, although this may affect access to parts of our website.
4.4. Please refer to our Cookies Policy for further details.
5. RETENTION OF DATA
We securely store your information and retain it as long as necessary to provide services and comply with applicable law.
If you request not to receive marketing communications, we will retain minimal information to ensure you remain removed from such communications.
You own all data generated from using our services and we maintain administrative, physical and technical safeguards to protect it.
6. YOUR RIGHTS: ACCESS TO INFORMATION
6.1. You may request a copy of the personal information we hold about you. Identification may be required.
6.2. You may access, change or delete your personal information by contacting our team.
6.3. You have the right to:
6.3.1. check whether we hold personal data about you;
6.3.2. access any personal data we hold about you; and
6.3.3. request correction of inaccurate data.
7. THIRD-PARTY SITES
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.
8. SECURITY
8.1. We do not store your full credit or debit card information. Payments are handled by authorised payment providers.
8.2. You are responsible for keeping your password confidential.
8.3. Access to personal information is restricted to authorised personnel.
8.4. We regularly review security procedures to protect data.
8.5. Transmission of information via the internet is not completely secure. Any transmission is at your own risk.
We take information security seriously and maintain policies and procedures to protect your data.
We assume no responsibility for disclosure of information due to unauthorised third-party access beyond our control.
9. DATA BREACHES
9.1. We will notify you and relevant supervisory authorities of any data breach likely to result in a risk to your rights and freedoms.
10. AMENDMENTS TO OUR PRIVACY POLICY
10.1. We may amend this policy from time to time by posting an updated version on our website.
11. CONTACT US
If you have questions about this policy or about your personal information, please contact us at compliance@kambudzi.com.
